Returns & Exchanges
We want you to be completely satisfied with your Rochester Red Wings gear. If your order doesn't meet your expectations, you can return or exchange unworn, unwashed merchandise within 30 days of purchase.
Verify Eligibility
Ensure your items are in their original condition with all tags attached and were not purchased as 'Final Sale' or customized products.
Prepare Documentation
Locate your original order number and include a copy of the packing slip or receipt inside your return package to ensure faster processing.
Ship Your Return
Securely package your items and ship them to the Red Wings Team Store at Innovative Field using your preferred traceable shipping method.
Receive Refund
Once our team inspects your return, we will issue a refund to your original payment method within 7-10 business days, excluding original shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing