Frequently Asked Questions
Everything you need to know about your Red Wings gear
When will my order ship?
Standard orders are typically processed within 2-3 business days. During peak seasons or after major team events, processing may take up to 5 business days.
What is your return policy for team apparel?
We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that custom jerseys are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship Rochester Red Wings merchandise worldwide. Shipping rates and delivery timelines vary by destination and are calculated at checkout.
How do I know what size to order?
Each product page includes a detailed size chart. Our jerseys generally follow standard athletic sizing, but we recommend sizing up if you plan to wear layers underneath.
Can I pick up my online order at Innovative Field?
Yes! Select 'In-Store Pickup' at checkout to collect your items from the team store during regular business hours or on game days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.